Direct Payments

Direct Payments are cash payments from your local authority that allow you to arrange and manage your own care and support instead of having services arranged for you. They're designed to give you more choice, flexibility, and control over how your needs are met.

You can request Direct Payments if:

• You have been assessed as eligible for social care support under the Care Act 2014
• You are aged 16 or over
• You are willing and able to manage the payment (with support if needed)
• You are a carer with eligible support needs

📌 A trusted person (like a family member) can also manage the payments on your behalf if you struggle to manage one

• Hiring a personal assistant (PA)
• Paying for a care agency of your choice
•  Help with household tasks
  Attending day services or activities
• Respite care for carers
• Transport or equipment, if part of your support plan

• Alcohol, gambling, or debt payments
• Long-term residential care (except short stays)
• Anything not agreed in your care and support plan

1. Assessment – You request a Care Act assessment from your local authority

• Support Plan – You agree on what support you need and how it should be delivered
• Decision – You ask for Direct Payments instead of managed services
• Set-Up – The council agrees and provides funds, usually via a prepaid card or special bank account
• Manage – You arrange support, keep receipts, and report spending as required

• Use the money only for agreed purposes
• Keep basic records and receipts
• Follow employment laws if you hire a PA
• Submit financial monitoring if requested by the council

📌 Some councils offer help with payroll, insurance, and recruitment.

They must offer Direct Payments unless:

• You're unable to manage them and have no one to act for you
• They believe it would jeopardise your wellbeing
• There are concerns about fraud, abuse, or misuse

If refused, they must give a written explanation.

• Request a Care Act assessment from your local council (A guide of how to can be found here)
• Ask during or after the assessment to receive your support as a Direct Payment
• Discuss how you’ll manage the payment
• Once approved, the council will help you set up the payment method